What happens when someone calls?
1
Customer calls
Your phone rings as usual, either directly or via call forwarding.
2
Bra Svar answers
Within one second the customer gets a response.
- ●Introduces itself professionally
- ●Asks relevant questions
- ●Adapts to what the customer says
3
The conversation is handled
Based on the customer's needs, Bra Svar can:
- ●Answer common questions
- ●Find the right service
- ●Understand what the customer wants
4
Action
Bra Svar acts on the enquiry:
- ●Books an appointment in your calendar
- ●Sends information
- ●Or transfers to you
Example conversation
Hi, I would like to book an appointment
Hello! Welcome to Clinic Central. What kind of treatment would you like?
Massage
Great! I see we have availability on Thursday at 2 PM or Friday at 10 AM. Which works best for you?
Thursday works
I have booked you in for Thursday at 2:00 PM. You will get a confirmation by SMS. Welcome!
When does Bra Svar answer?
You decide:
Around the clock
24/7
Outside business hours
Evenings and weekends
On unanswered calls
After X rings
What do you need to do?
1
Tell us about your business
We set up how your phone should be answered.
2
Test the solution
You get to try it out and give feedback.
3
Connect
Forward your number and you are up and running.
The result
0 lost customers after closing time
Appointments that book themselves
Fewer interruptions in your workday
Happy customers from the first ring